Shipping policy
When will my order be fulfilled?
Our team asks for 1-7 business days to fulfill packages. Once your package has been fulfilled, an email will be sent confirming the tracking number.
Please note, we do not fulfill orders over the weekend and any expedited order placed after 12:30pm, will be fulfilled the following business day.
Once your order has been shipped, we ask for 1-10 business days for delivery. Please note, packages are subject to carrier delays.
Please note: We do not ship and/or deliver on weekends & some orders will require a signature. Please allow up to 2 days for your order to be dispatched. All orders received after 1:00 PM on Friday will be shipped the following Monday.
My package says "delivered" but I haven't received it, can you assist?
Oh no! Since the package was indicated that it was delivered, there are a few steps we suggest taking! Occasionally, packages are marked as delivered before they are physically at your address. Please allow 24 hours following a delivery confirmation before assuming that there is an issue with the delivery.
1. Contact your local post carrier and try to speak to your postal person directly, as sometimes they have a recollection of when and where they leave packages.
2. Make sure your mail area is secure, and leave a note to request that packages not be left unattended.
3. Is there a chance one of your neighbors mistakenly collected your package?
If you have completed all of the above, please visit UPS to file a claim and provide our team with this claim number.
We cannot be held responsible for orders that go missing after obtaining a “Delivered” status. Please ensure that you provide a shipping address that is attended during the day if your mail area is not secure. An official non-emergency police report must accompany all claims for packages not received after being marked "Delivered".